Stuff you might like to know
Have a question about promotional products, but afraid to ask? Here on our FAQ’s page you’ll find the answers to our most commonly asked questions. If there’s something we’ve missed, or you have a specific question that isn’t answered below, then please get in contact with our friendly experienced team. We’ll endeavour to find you the answer swiftly and confidently.
Some of the questions we are asked the most
We put as much as we can on the website, but the truth is Parkers can source any product you want and we can’t put everything on to the website! If there is something specific that you need or you are not sure what you need just call us and we will do whatever it takes to find it.
We appreciate that you need answers quickly so we aim to respond to you with a couple of hours depending on when we receive your quote. All quotes will be responded too with full, accurate pricing within 24 hours during the week. For some quotes it may take a little longer due to the complexity of your requirements or the products you require, but we would inform you of that when we initially contact you.
Without being vague it completely depends on your product and your requirements! We can source certain products in just a few days if you require something very quickly, others take longer, but we will do whatever it takes and work with you to ensure that your requirements and timescales are met.
There are 3 ways that you can get a quote from Parkers Click for quote: You can ‘click for quote’ and fill in the form with the relevant details. If you know the product you are looking for then make sure you include a reference number. Phone: You can directly call our sales team on 0800 0520046 and discuss your query or you can ‘request a call back’ and leave some details. A member of our team will get back to you as soon as possible. Email: You can send an email through to firstname.lastname@example.org with some information on what you are looking for. Not sure what you are looking for? Please email email@example.com
We can deliver your products to wherever and whenever you need them. The carriage costs added to your order would reflect this, but there are no issues in delivering wherever you want.
Because for every quote there are many different things to consider including quantity required, where and when you need them, printing requirements and several other factors. Every quote is unique and we want to provide the best service we can which includes the best price. We will be able to help and advise you about the quote and maybe even suggest a different product or brand which will improve the costs or delivery time. This is why we aim to get back to you within 2 hours to discuss your quote and get accurate costings to you as soon as possible.
Most products we provide quotes on are valid for 30 days, but for some products pricing changes all the time both up and down, however we would discuss this with you during the quote process.
Yes – of course you can. Minimum orders differ by product and how they are produced. Best prices are usually based on minimum orders, but we have an extensive list of suppliers and we know who to go to for the best prices and products so we will look at each quote individually and work out the best price for you.
Absolutely! We will always send you a visual proof of your product before we proceed as this is a really important step in the process. We need to ensure that what we are about to produce is what you actually want and that the logo, size, colour and all factors are correct. We will not proceed until you are happy with this.
We can get samples of all products, but they will not have your logo on them – these samples would be chargeable in most cases. However, on jobs that are more bespoke then we would always get a pre-production sample as part of the sign off process.
We need you to send us your artwork so that we can print it onto your selected product. You can send us your logo / artwork on email or via online sharing sites such as Dropbox. Any images can be supplied as high resolution vectorised EPS or PDF files at the required print size or larger. If none of this makes any sense to you, don’t worry we will talk you through the process during the quote.
When you send us your artwork you need to send us your colour references / Pantone matches for made to order items. We will then work very closely with you to ensure that we match your artwork as closely as possible, However sometimes variations in materials or printing processes can cause colours to not be well replicated. We focus on customer service and your dedicated account manager will advise of any issues or suggestions.
Origination is a one-off set up cost, but can differ due to the printing process or the product itself. It can refer to printing plates, screens, machine set ups, engraving or embossing ‘dies or embroidery ‘disks’……. When orders are repeated this cost is usually reduced and can be waived completely in some circumstances.
For new customers, payment is required before any order is processed. For repeat orders and regular customers, then we open credit based accounts where payment is due within 30 days of invoice. We accept BACS and cheques.